My order hasn't arrived — what should I do?

My order hasn't arrived — what should I do?

If your order hasn't arrived within the expected delivery window, don’t worry — we’re here to help.

Here’s what to do:

1. Check your tracking link for updates from Royal Mail. Delays can occasionally occur due to weather or regional service issues.

2. Allow until 48 hours after dispatch — especially during weekends or peak periods.

3. Still no delivery or update?
   Please reach out to us at [email protected] or via Live Chat. We’ll investigate immediately and ensure you’re taken care of.

Your satisfaction is our priority — if something’s not right, we’ll make it right.