What happens if my device condition is different than described?

When we receive your device, our technicians will inspect it to confirm its condition.

If the condition matches your original selection, payment is made within 24 hours.

If it’s better or worse than expected:

• You’ll receive an updated offer via email

• You’ll have the choice to accept the new offer or request a free return

We never lock you into a lower price — your approval is always required before we proceed.

📧 For questions about your offer, email us at [email protected]
🔗 Or start a trade-in at sell.zextons.co.uk